Frequently Asked Questions

How can I place my order? Where can I make a purchase?


We encourage everyone to use our webstore. However, for your convenience we can invoice you by email. If you do not see a specific style, size, or product within our webstore that you desire please complete our order form with you wishes and we can invoice you appropriately.




Accepted Payment Methods?


All major credit cards are accepted, as well as payment through PayPal, direct debit to bank account, or payment by check sent to our PO Box. Please contact us to request an invoice in order to pay by check via mail or by direct bank account debit.




How can I submit an Image?


Artwork and images can be submitted by email to creative@naturally-custom.com




What kind of images do you accept?


We accept the common image types:
.jpg .jpeg .gif .png .Ai .EPS .TIFF .PDF

We can design your artwork to your specifications upon completion of checkout.




What does 1-3 days design & production mean?


From the receipt of payment and image design specifications most orders are designed and produced within one to three days. Shipping is 2-7 days within the US through USPS. For a full explanation of our 1-3 days design and production please read more here.




What Shipping Methods are available?


We ship via USPS and select the most cost effective and conveinent shipping methods for each order. Expedited shipping is always available, please let us know ASAP if you would prefer this and we can send an invoice by email for the additional cost. Please contact us for international shipments.




Where can I learn about endorsement packages?


Read more about our endorsements at #NaturallyEnriching.




What is your refund and returns policy?


We want you to be happy with your experience and your final product. Please contact us immediately if you are less than 100% happy. Read more about our Terms of Service and our Refund and Returns Policy here.




How can I track my shipment?


We ship via USPS (United States Postal Service) and you can enter your tracking information on their website to track your order. We highly recommend to sign up for their free service Informed Delivery. Sign up here: https://informeddelivery.usps.com/box/pages/intro/start.action





© 2012-2020 Naturally Custom, LLC.  | creative & eco-friendly advertising solutions  |  Site Map  Terms and Policies

NH, USA | (603) 574-4765 | creative@naturally-custom.com